PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 13.2 (THE "ARBITRATION AGREEMENT") AND CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 13.3 (THE "CLASS ACTION/JURY TRIAL WAIVER") THAT REQUIRE, UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN SECTION 13.3, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND US, INCLUDING ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE YOU AGREED TO THESE TERMS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY, GENERAL OR REPRESENTATIVE ACTION OR PROCEEDING.
1. Changes to These Terms
2. Our Service
You represent and warrant that:
(a) your access to and/or use of the Service is not prohibited by and does not otherwise violate or assist you to violate any domestic or foreign law, rule, statute, regulation, by-law, order, protocol, code, decree, or another directive, requirement, or guideline, published or in force that applies to or is otherwise intended to govern or regulate any person, property, transaction, activity, event or other matter, including any rule, order, judgment, directive or other requirement or guideline issued by any domestic or foreign federal, provincial or state, municipal, local or other governmental, regulatory, judicial or administrative authority having jurisdiction over XIO Genesis, you, or the Service, or as otherwise duly enacted, enforceable by law, the common law or equity (collectively, "Applicable Law");
(b) you meet the applicable age requirements under Applicable Law and are competent to agree to these Terms;(c) you are not a resident, national, or agent of Iran, Cuba, North Korea, Syria, or the Crimean Region of Ukraine or any other country to which the United States embargoes goods or imposes similar sanctions;
(d) you are not a member of any sanctions list or equivalent maintained by the United States government, the United Kingdom government, the European Union, or the United Nations (collectively, "Sanctions Lists Persons") and you do not intend to transact with any Sanctions List Person; and
(e) you do not, and will not, use VPN software or any other privacy or anonymization tools or techniques to circumvent, or attempt to circumvent, any restrictions that apply to the Service.
(a) decipher, disassemble, reverse engineer, decode or decompile any part of the Service;
(b) use any robot, spider, scraper, crawler, data mining tool, data gathering or extraction tool, or any other automated means, to access, search, collect, download, copy or record information or data from the Service or to access the Service, other than through the software and/or other technology provided or authorized by us (except that we grant the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Service for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials);
(c) use any content available on or via the Service or any output thereof (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural persons;
(d) copy, rent, lease, sell, loan, transfer, assign, sublicense, resell, distribute, modify, alter, or create derivative works of any part of the Service or any XIO Genesis Content (as defined in Section 4.2 below), including, without limitation by any automated or non-automated "scraping";
(e) use the Service in any manner that impacts the stability of the servers running the Service, the operation or performance of the Service or any User's use of the Service, or the behavior of other applications that use the Service, or take any action that imposes, or may impose (as determined by us, in our sole discretion), an unreasonable or disproportionately large load on our infrastructure;
(f) use the Service in any manner or for any purpose that: (i) violates, or promotes the violation of, any Applicable Law, contractual obligation, or right of any person, including, but not limited to, Intellectual Property Rights (as defined in Section 4.1 below), privacy rights, and/or rights of personality, (ii) is fraudulent, false, deceptive, or defamatory, (iii) promotes hatred, violence, or harm against any individual or group, and/or (iv) otherwise may be harmful or objectionable (in our sole discretion) to us or to our Suppliers (as defined in Section 4.2 below), Users, or any other third party;
(g) use or display the Service in competition with us, to develop competing products or services, for benchmarking or competitive analysis of the Service, or otherwise to our detriment or disadvantage;
(h) access any content available on or via the Service through any technology or means other than those provided by the Service or authorized by us;
(i) bypass the measures we may use to prevent or restrict access to the Service, including, without limitation, features that prevent or restrict use or copying of any content or that enforce limitations on use of the Service or any portion thereof;
(j) attempt to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from, the servers running the Service;
(k) use the Service to transmit spam, chain letters, or other unsolicited email;
(l) use the Service for any commercial solicitation purposes;
(m) transmit invalid data, viruses, worms, or other software agents through the Service;
(n) impersonate another person or entity, misrepresent your affiliation with a person or entity, hide or attempt to hide your identity, or otherwise use the Service for any invasive or fraudulent purpose;
(o) collect or harvest any personal information, including Users' names, from the Service;(p) identify or refer to us or to the Service in a manner that could reasonably imply a relationship that involves endorsement, affiliation, or sponsorship between you (or a third party) and us without our prior express written consent;
(q) use the Service with any digital assets that are not supported; or
(r) use the Service for market manipulation (such as pump and dump schemes, wash trading, self-trading, front running, quote stuffing, and spoofing or layering, regardless of whether prohibited by law), or other deceptive, misleading, or manipulative activity.You agree that a breach of this Section 2.4 shall constitute a material breach of these Terms.We are not obligated to monitor your access to or use of the Service. However, we have the right to do so for the purpose of operating the Service, to ensure compliance with these Terms, and to comply with Applicable Law or other legal or contractual requirements. Without limiting the foregoing, we have the right to investigate violations of these Terms or conduct that affects the Service, and we may also consult and cooperate with law enforcement authorities to investigate or prosecute Users who violate Applicable Law. Furthermore, we reserve the right to disclose any relevant data or information provided to or through the App and/or Service to law enforcement, regulatory authorities, or other entities when required to comply with applicable sanctions, anti-money laundering (AML) regulations, or similar legal requests. Such disclosures may include details of transactions or User information as mandated by Applicable Laws.
You may never use another User's User Account without such User's permission. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to date.You are solely responsible for the activity that occurs on your User Account, you will keep your User Account password(s) and/or any other authentication credentials secure, and you will not share your password(s) and/or any other authentication credentials with anyone else. You must notify us immediately of any breach of security or unauthorized use of your User Account. WE WILL NOT BE LIABLE FOR, AND EXPRESSLY DISCLAIM LIABILITY FOR, ANY LOSSES CAUSED BY ANY UNAUTHORIZED USE OF YOUR USER ACCOUNT AND/OR ANY CHANGES TO YOUR USER ACCOUNT.
If requested, you agree to diligently assist us in responding to requests and inquiries with respect to your User Account and/or materials or transactions associated with you or your User Account, including without limitation by providing us with all information and assistance we may reasonably require, and/or responding promptly and accurately to any such requests and inquiries should we connect between you and the inquirer.
By connecting to the Service via a Third-Party Service (as defined in Section 6 below), you give us permission to access and use your information from that service, as permitted by that service, and to store your log-in credentials and/or access tokens for that service.
Beta Products are made available on an "as is" and "as available" basis and, to the extent permitted under Applicable Law, without any warranties or contractual commitments we may make for other portions of the Service.
3. Email Communications from XIO Genesis
4. Our Proprietary Rights
5. PRIVACY
6. THIRD-PARTY LINKS, CONTENT, AND SERVICES
THIRD-PARTY SERVICES ARE NOT OFFERED OR CONTROLLED BY XIO GENESIS AND XIO GENESIS IS NOT RESPONSIBLE FOR ANY DAMAGES OR LOSSES THAT YOU MIGHT INCUR AS A RESULT OF YOUR USE OF ANY THIRD-PARTY SERVICE OR ANY FUNCTIONALITY RELATED THERETO. THE INCLUSION OF THIRD-PARTY SERVICES DOES NOT IMPLY XIO GENESIS'S ENDORSEMENT OR RECOMMENDATION OF THEM. THE PROVIDER OF THE APPLICABLE THIRD-PARTY SERVICE MAY DISCONTINUE THE THIRD-PARTY SERVICE OR MAY LIMIT OR TERMINATE YOUR ACCESS TO THE THIRD-PARTY SERVICE OR THE USE OF SUCH THIRD-PARTY SERVICE WITH THE SERVICE, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE YOU MIGHT SUFFER AS A RESULT (INCLUDING ANY LOSS OF FUNDS). XIO GENESIS WILL NOT BE ABLE TO RECOVER YOUR ACCOUNT ON THAT THIRD-PARTY SERVICE OR RECOVER OR RE-ISSUE ANY FUNDS OR OTHER ASSETS THAT MIGHT BE ASSOCIATED WITH YOUR ACCOUNT ON THAT THIRD-PARTY SERVICE.
XIO GENESIS WILL NOT BE LIABLE FOR, AND EXPRESSLY DISCLAIMS LIABILITY FOR, ANY LOSS OR DAMAGE ARISING FROM ANY ENGAGEMENT, INTERACTION WITH, OR USE OF THIRD-PARTY SERVICES (TO CONNECT TO THE SERVICE OR OTHERWISE) OR YOUR FAILURE TO COMPLY WITH THIS SECTION 6.
7. Additional Terms for the App
8. Release and Indemnity
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS XIO GENESIS AND ITS SUPPLIERS, EMPLOYEES, CONTRACTORS, AGENTS, ATTORNEYS, ACCOUNTANTS, OFFICERS, AND DIRECTORS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBTS, AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, ATTORNEYS' FEES) ARISING FROM OR IN CONNECTION WITH:
(i) YOUR ACCESS TO AND/OR USE OF THE SERVICE, INCLUDING ANY DATA OR CONTENT TRANSMITTED OR RECEIVED BY YOU;
(ii) YOUR VIOLATION OF ANY TERM OF THESE TERMS, INCLUDING, WITHOUT LIMITATION, YOUR BREACH OF ANY OF THE REPRESENTATIONS AND WARRANTIES HEREIN CONTAINED;
(iii) YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING, WITHOUT LIMITATION, ANY RIGHT OF PRIVACY OR INTELLECTUAL PROPERTY RIGHT;
(iv) YOUR VIOLATION OF ANY APPLICABLE LAW;
(v) ANY APPLICABLE TAXES YOU MAY OWE AS A RESULT OF YOUR TRANSACTIONS ON THE SERVICE;
(vi) YOUR USE OF ANY THIRD-PARTY SERVICE, WHETHER ACCESSED THROUGH THE SERVICE OR OTHERWISE;
(vii) ANY DELAYS OR ANY ISSUES DUE TO UNTIMELINESS OF ANY TRANSACTIONS INITIATED THROUGH THE SERVICE;
(viii) ANY CONTENT THAT IS SUBMITTED VIA YOUR USER ACCOUNT, INCLUDING, WITHOUT LIMITATION, MISLEADING, FALSE, OR INACCURATE INFORMATION;
(ix) YOUR WILLFUL MISCONDUCT; AND/OR
(x) ANY OTHER PARTY'S ACCESS TO AND/OR USE OF THE SERVICE WITH YOUR CREDENTIALS.
XIO GENESIS RESERVES THE RIGHT, IN ITS SOLE DISCRETION AND AT ITS EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY SUCH CLAIMS, IN WHICH CASE, YOU AGREE TO COOPERATE AS REASONABLY REQUESTED BY XIO GENESIS IN THE DEFENSE OF SUCH CLAIMS.
9. Assumption of Risks
(a) Blockchain Technology: Public blockchain networks, and the technology underlying and interacting with cryptographic and public blockchain-based networks, are experimental, inherently risky, and subject to change. Among other risks, bugs, malfunctions, cyberattacks, or changes to a particular public blockchain network (e.g., via forks) could disrupt these technologies irreparably. Additionally, advances in code cracking or technical advances such as the development of quantum computers may present risks to cryptocurrencies and the Service, which could result in the theft or loss of your cryptographic tokens or property. There is no guarantee that any of these technologies will not become unavailable, degraded, or subject to hardware or software errors, operational or technical difficulties, denial-of-service attacks, other cyberattacks, or other problems requiring maintenance, interruptions, delays, or errors.
(b) Network Cost and Performance: The cost, speed, and availability of transacting on public blockchain networks are subject to significant variability. There is no guarantee that any transfer will be confirmed or transferred successfully. You also acknowledge that the cost of transacting on such technologies is variable and may increase at any time causing impact to any activities taking place on the relevant blockchain. You acknowledge these risks and agree that XIO Genesis cannot and will not be held liable for any cost fluctuations or increased costs. You are required to maintain an adequate amount of digital assets within your digital wallet to process any requested transactions.
(c) Blockchain Transactions and Smart Contract Execution: Public blockchain network-based transactions (including but not limited to transactions executed by triggering or "calling" smart contracts) are generally considered irreversible when confirmed. Any transaction that will interact with smart contracts or be recorded on a public blockchain network must be recorded with extreme caution.
(d) Bridging: In addition to being an especially novel and untested implementation of blockchain technology in general, cross-blockchain bridging technology has historically been, and may in the future be, the subject of numerous cyberattacks and exploits, including without limitation, hacks that exploit a vulnerability in the associated software, hardware, systems or other equipment or social engineering to gain control of any bridge components, wallets, smart contracts or other related systems. You understand that we do not create, own, or operate cross-chain bridges and we do not make any representation or warranty about the safety or soundness of any cross-chain bridge.
(e) Legislative and Regulatory Risks: Digital assets, blockchain technology, and any related software and services are subject to legal and regulatory uncertainty in many jurisdictions. Legislative and regulatory changes or actions may adversely affect the usage, transferability, transactability and accessibility of digital assets or the Service.
(f) Digital Assets: The markets for digital assets are nascent and highly volatile due to various risk factors including (but not limited to) adoption, speculation, technology, security, and regulation. Digital assets and their underlying blockchain networks are complex emerging technologies that may be subject to delays, halts or go offline as a result of errors, forks, attacks or other unforeseeable reasons. Purchasing, holding, or trading in digital assets involves considerable risk and may result in you losing all of your money or the value of your digital assets. Anyone can create a digital asset, including fake versions of existing digital assets and digital assets that falsely claim to represent projects. So-called stablecoins may not be as stable as they purport to be, may not be fully or adequately collateralized, and may be subject to panics and runs. You are solely responsible for understanding the risks specific to each digital asset that is relevant to you.
(g) Wallet Security and Safekeeping: You are solely responsible for safeguarding and securing your non-custodial crypto wallets. The App and Service operate as a non-custodial platform, meaning we do not control, manage, or secure any User's digital assets or funds. Users bear full responsibility for securing their own wallets, private keys, and seed phrases. We cannot access, recover, or reissue digital assets or funds under any circumstances, including in the event of loss or unauthorized access. If you lose your wallet seed phrase, private keys, or password, you may be unable to access your digital assets, and any unauthorized access to your wallet by third parties could result in the loss or theft of your assets. While we are not involved in, or responsible for, the storage, retention, security, or recovery of your wallet seed phrases, private keys, passwords, or other credentials, certain third-party non-custodial key management solutions may offer password recovery support.
(h) Third Party Risks: Third-Party Services (as defined in Section 6) carry their own individual, oftentimes highly significant risks. When you use the Service to interact with any Third-Party Services, you are subject to all of those risks.
(i) Information on the Service: The Service attempts to provide up-to-date information for all digital assets listed; however, due to the nature of digital assets, and the source of the information (which may come from third parties), some of the information posted to the Service may be out of date or inaccurate. You should not take, or refrain from taking, any action based on any information contained within the Service, or any other information that we make available at any time, including, without limitation, blog posts, articles, links to third-party content, discord content, news feeds, tutorials, tweets, or videos. As you control your own digital wallet, you are solely responsible for verifying any information related to your transactions prior to engaging in them.
(j) Timing of transactions: The Service does not control the timing of any transactions. You acknowledge and agree that fees for transactions can vary depending on the time such transactions take effect, and you assume this risk.
(k) Unregulated Service: XIO Genesis and the Service are not registered or qualified with or licensed by, do not report to and are not under the active supervision of any government agency or financial regulatory authority or organization.
BY ACCESSING OR USING THE SERVICE, YOU UNDERSTAND AND AGREE THAT: (I) XIO GENESIS IS NOT RESPONSIBLE FOR THE OPERATION OF THE UNDERLYING SOFTWARE AND NETWORKS FACILITATING ANY TRANSACTIONS; (II) THERE EXISTS NO GUARANTEE OF FUNCTIONALITY, SECURITY, OR AVAILABILITY OF THE UNDERLYING SOFTWARE OR NETWORKS; (III) THE UNDERLYING PROTOCOLS ARE SUBJECT TO SUDDEN CHANGES IN OPERATING RULES WHICH MAY MATERIALLY AFFECT THE SERVICE; (IV) XIO GENESIS MAY DECIDE, IN ITS SOLE DISCRETION, NOT TO SUPPORT (OR CEASE SUPPORTING) CERTAIN BLOCKCHAIN NETWORKS OR DIGITAL ASSETS ENTIRELY; AND (V) XIO GENESIS ASSUMES ABSOLUTELY NO RESPONSIBILITY WHATSOEVER IN RESPECT OF ANY UNDERLYING SOFTWARE PROTOCOLS. XIO GENESIS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES RESULTING FROM HACKS, VULNERABILITIES, OR OTHER SECURITY ISSUES WITHIN THIRD-PARTY BLOCKCHAIN PROTOCOLS OR DECENTRALIZED APPLICATIONS, INCLUDING BUT NOT LIMITED TO PROTOCOLS SUCH AS UNISWAP. USERS ACKNOWLEDGE AND ACCEPT FULL RESPONSIBILITY FOR ANY RISKS ASSOCIATED WITH INTERACTIONS INVOLVING THIRD-PARTY PROTOCOLS AND APPLICATIONS.YOU HEREBY IRREVOCABLY WAIVE, RELEASE, AND DISCHARGE ALL CLAIMS, WHETHER KNOWN OR UNKNOWN TO YOU, AGAINST US, OUR AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES RELATED TO ANY OF THE RISKS SET FORTH IN THESE TERMS.
10. Certain Disclaimers
11. General Disclaimers
FURTHER, XIO GENESIS DOES NOT WARRANT, ENDORSE, GUARANTEE, RECOMMEND, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY SERVICE, AND XIO GENESIS WILL NOT BE A PARTY TO, OR IN ANY WAY MONITOR, ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY (INCLUDING ANY THIRD PARTY SERVICE).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF AND/OR LIMITATIONS ON CERTAIN IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS AND/OR LIMITATIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XIO GENESIS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVERS RUNNING THE SERVICE AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY APPLICABLE TAXES YOU MAY OWE AS A RESULT OF YOUR TRANSACTIONS ON THE SERVICE; (V) YOUR USE OF ANY THIRD-PARTY SERVICE, WHETHER ACCESSED THROUGH THE SERVICE OR OTHERWISE; (VI) ANY DELAYS OR ANY ISSUES DUE TO UNTIMELINESS OF ANY TRANSACTIONS INITIATED THROUGH THE SERVICE; (VII) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (VIII) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY; (IX) ANY ERRORS OR OMISSIONS IN ANY XIO GENESIS CONTENT, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (X) ANY CONTENT THAT IS SUBMITTED VIA YOUR USER ACCOUNT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT WILL XIO GENESIS OR ITS SUPPLIERS, EMPLOYEES, CONTRACTORS, ATTORNEYS, ACCOUNTANTS, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO XIO GENESIS HEREUNDER DURING THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE LIABILITY AROSE OR $50.00, WHICHEVER IS GREATER.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF XIO GENESIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
13. Governing Law, Arbitration, and Class Action/Jury Trial Waiver
(a) General. This Arbitration Agreement applies to and governs any dispute, controversy, or claim between you and us that arises out of or relates to, directly or indirectly: (i) these Terms, including the formation, existence, breach, termination, enforcement, interpretation, validity, and enforceability thereof; (ii) access to or use of the Service, including receipt of any advertising or marketing communications; (iii) any transactions through, by, or using the Service; or (iv) any other aspect of your relationship or transactions with us, directly or indirectly, as a User or consumer (each, a "Claim," and, collectively, "Claims"). This Arbitration Agreement will apply, without limitation, to all Claims that arose or were asserted before or after your consent to these Terms.
(b) Opting Out of Arbitration Agreement. If you are a new User, you can reject and opt out of this Arbitration Agreement within thirty (30) days of accepting these Terms by emailing us at support@xio.ai with your full, legal name and stating your intent to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement does not affect the binding nature of any other part of these Terms, including the provisions regarding controlling law or the courts in which any disputes must be brought.
(c) Dispute-Resolution Process. For any Claim, you will first contact us at support@xio.ai and attempt to resolve the Claim with us informally. In the unlikely event that we have not been able to resolve a Claim after sixty (60) days, we each agree to resolve such Claim exclusively through binding arbitration by the BVI International Arbitration Centre before a single arbitrator (the "Arbitrator"), under the rules then in effect for the BVI International Arbitration Centre (the "Rules"), except as provided herein. The BVI International Arbitration Centre may be contacted at www.bviiac.org, where the Rules are available. In the event of any conflict between the Rules and this Arbitration Agreement, this Arbitration Agreement will control. The arbitration will be conducted in the British Virgin Islands, unless you and XIO Genesis agree otherwise. If you are using the Service for commercial purposes, each party will be responsible for paying any BVI International Arbitration Centre filing and administrative fees and Arbitrator fees in accordance with the Rules, and the award rendered by the Arbitrator will include costs of arbitration, reasonable attorneys' fees, and reasonable costs for expert and other witnesses. If you are an individual using the Service for non-commercial purposes: (i) the BVI International Arbitration Centre may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from the BVI International Arbitration Centre; (ii) the award rendered by the Arbitrator may include your costs of arbitration, your reasonable attorneys' fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a court of competent jurisdiction without first engaging in arbitration, but this would not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the Arbitrator may be entered in any court of competent jurisdiction. You and we agree that the Arbitrator, and not any court or agency, will have exclusive authority to resolve any disputes relating to the scope, interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator will also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms are, or whether any provision of these Terms is, unconscionable or illusory, and any defense to arbitration, including waiver, delay, laches, unconscionability, and/or estoppel.
(d) Equitable Relief. Nothing in this Arbitration Agreement will be deemed as: preventing us from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, confidential information, or Intellectual Property Rights; or preventing you from asserting claims in a court, provided that your claims qualify and so long as the matter remains in such court and advances on only an individual (non-class, non-collective, and non-representative) basis.
(e) Severability. If this Arbitration Agreement is found to be void, unenforceable, or unlawful, in whole or in part, the void, unenforceable, or unlawful provision, in whole or in part, will be severed. Severance of the void, unenforceable, or unlawful provision, in whole or in part, will have no impact on the remaining provisions of this Arbitration Agreement, which will remain in force, or on the parties' ability to compel arbitration of any remaining Claims on an individual basis pursuant to this Arbitration Agreement. Notwithstanding the foregoing, if the Class Action/Jury Trial Waiver below is found to be void, unenforceable, or unlawful, in whole or in part, because it would prevent you from seeking public injunctive relief, then any dispute regarding the entitlement to such relief (and only that relief) must be severed from arbitration and may be litigated in a civil court of competent jurisdiction. All other claims for relief subject to arbitration under this Arbitration Agreement will be arbitrated under its terms, and the parties agree that litigation of any dispute regarding the entitlement to public injunctive relief will be stayed pending the outcome of any individual claims in arbitration.